Don't see a product you are looking for? Fill out our Interest Form

Refund policy

Return Policy for Custom Merchandise

At Quokka Prints, we take great pride in creating custom merchandise tailored to your unique preferences. Each item is carefully crafted to meet your specific requirements and design choices. Due to the personalized nature of our products, we have implemented the following return policy:

No Returns on Custom Merchandise

We do not accept returns or exchanges for custom merchandise. As each item is individually crafted to your specifications, it is not possible for us to resell customized products to other customers.

Our Commitment to Customer Satisfaction

While we do not offer returns on custom merchandise, we are fully committed to ensuring your satisfaction with your purchase. In the unlikely event that your custom merchandise arrives with defects or errors related to our production process, please contact our Customer Support Team within 14 days of receiving your order. We will promptly address any issues and work with you to find a suitable resolution.

Quality Assurance

Rest assured that we take quality control seriously. Our team is dedicated to delivering high-quality custom merchandise that meets or exceeds your expectations. Prior to shipping, all custom items undergo a thorough inspection to ensure they adhere to our stringent quality standards.

FAQs

We offer a wide range of custom apparel including t-shirts, hoodies, hats, jackets, tank tops, baby tees, crop tops, and more. If you have a specific item in mind, please contact us - we offer thousands of different merch options.

Generally, the minimum order quantity varies. It can be as low as 10 or as low as 25 depending on the type of product.

To get started, click the “Get Started” Button and we will get going on bringing your project to life! A team member will reach out to you within 24 hours to help you with free designs, or if you already have designs - getting you a quote.

We accept high-resolution files in formats such as PNG, JPEG, PDF, AI, and EPS.

Yes, our design team is available to help you create or refine your design to ensure it looks great on your chosen apparel. Our design process is totally free! We will never charge you for custom art.

We use various printing methods including screen printing, digital printing, sublimation, and embroidery, depending on the product and design requirements. Have a specific question about our process? Let us know!

Production time typically ranges from 7 to 14 business days, depending on the complexity of the order and the quantity. Shipping time is an additional 3-4 days. Need it sooner? Let us know we can always work around your schedule.

Yes, we offer rush services. Please contact us for availability and pricing.

We offer standard and expedited shipping options. Standard Shipping is always free!

Yes, once your order has shipped, you will receive a tracking number so you can monitor its progress.

Yes, we offer bulk discounts for large orders. Please contact our sales team for more information.

You will never be charged a setup fee.

You can reach our customer service team via email at info@quokkaprints.com